Policies
Shipping Policy
This policy explains how Wild Root Lab ships physical products purchased at wildrootlab.com.
1. Where we ship
We currently ship to addresses within the United States only (including the contiguous 48 states). Shipping to Alaska, Hawaii, and US territories may take longer and may incur additional postage; contact us before ordering if you need confirmation. We do not offer international shipping at this time.
2. Processing time
Orders are typically processed and handed to the carrier within 1–2 business days after payment is confirmed. Orders placed after 2:00pm Eastern Time, or on weekends/holidays, begin processing the next business day.
3. Delivery estimates
After shipment, standard delivery within the contiguous United States is typically 2–5 business days. Delivery times are estimates, not guarantees, and may vary due to carrier delays, weather, or incorrect address information.
4. Shipping rates
- Free standard shipping on orders of $50.00 USD or more (contiguous US)
- $5.95 flat rate standard shipping on orders under $50.00 USD
Any promotional free-shipping offers will be shown at checkout when active.
5. Tracking
When your order ships, we email a confirmation to the address used at checkout with carrier tracking information when available. If you do not receive tracking within 3 business days of ordering, email support@wildrootlab.com.
6. Address accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If a package is returned to us as undeliverable, contact support to arrange reshipment (additional shipping fees may apply).
7. Lost or damaged packages
If tracking shows delivered but you did not receive the package, contact us within 7 days of the delivery date so we can open a carrier investigation. If a package arrives damaged, email photos of the package and product to support@wildrootlab.com within 7 days of delivery and we will help with a replacement or refund as appropriate.
8. Order changes & cancellations
To change or cancel an order, email support@wildrootlab.com as soon as possible. Once an order has shipped, it cannot be cancelled; see our Refund Policy for returns.
9. Contact
Shipping questions: support@wildrootlab.com
Hours: Monday–Friday, 9:00am–5:00pm ET